What You Get

The outcomes a strong ai & technology consulting engagement delivers.

Vendor-neutral guidance from senior consultants and AI engineers
Production AI, not pilots that never ship
Avoid expensive mistakes before contracts are signed
Outcomes measured in revenue, time saved, and risk reduced
Clear technology and AI roadmaps tied to business strategy
Governance, accuracy, and human-in-the-loop built in
How We Work

The engagement model.

Predictable phases. Clear deliverables. No surprises.

01

Discovery

One to two working sessions to map your current state, business goals, gaps, and constraints. We come out with a written scope document and recommendation.

02

Design

Documented solution architecture, realistic timeline, and a transparent commercial proposal. No surprises and no hidden scope.

03

Build

Configuration, development, integrations, data migration, and QA, with weekly demos, regular client touchpoints, and on-the-fly adjustments.

04

Launch & Optimize

Training, change management, hypercare, and ongoing optimization. We do not disappear at go-live, we stick around until success metrics are confirmed.

Common Challenges

What we see over and over in ai & technology consulting engagements.

The challenges that come up in nearly every conversation we have with clients about ai & technology consulting.

A backlog of AI pilots, few in production

Many enterprise AI initiatives stall before production. The bottleneck is rarely the model, it is governance, change management, evaluation, and integration with real workflows.

Leadership uncertainty on where to bet

Every vendor pitches AI. The question leaders need answered is where AI will create durable advantage in their business, and where it will produce expensive parity.

Existing platform investments to leverage

Salesforce, Microsoft, Google, and AWS all have credible AI platforms. So do Anthropic and OpenAI. The right answer usually combines them, and depends on the workflow, not the vendor.

Data and identity readiness for AI

AI is only as good as the data it can see and act on. Most companies are an identity, data quality, and access management project away from being able to deploy AI safely.

Risk, governance, and regulatory pressure

The EU AI Act, NIST AI RMF, ISO 42001, and emerging state laws are reshaping how enterprises must govern AI. Most companies have not yet built the muscle.

Build vs. buy across the AI stack

Foundation models, agent frameworks, vector databases, evaluation platforms, every layer has both a buy and build option. Picking right requires real engineering judgment.

Practice Areas

The major ai & technology consulting sub-practices we deliver.

Each represents a deep specialization with dedicated playbooks, accelerators, and experienced consultants.

AI Strategy & Roadmapping

A structured engagement to map where AI will create the most value in your business, and produce a sequenced, accountable roadmap with measurable outcomes.

AI Governance Programs

AI inventory, risk classification, approval workflows, monitoring, and audit-ready evidence aligned to NIST AI RMF, ISO 42001, and EU AI Act.

Agentic AI & Copilots

Production agent architectures using Claude, GPT, Agentforce, and custom frameworks. Tool use, evaluation, human-in-the-loop, and escalation patterns.

RAG & Knowledge Architectures

Retrieval-augmented generation systems built for the realities of enterprise knowledge, ingestion, chunking, embeddings, retrieval, evaluation, and operations.

Platform Selection & Architecture

Independent assessment and recommendation across Salesforce Agentforce, Microsoft Copilot, Google Vertex AI, AWS Bedrock, and direct foundation model APIs.

Technology Consulting (non-AI)

Architecture review, vendor selection, M&A integration planning, platform consolidation, and digital transformation strategy.

What We Deliver

Concrete deliverables, not slide decks.

Every engagement produces working artifacts your team can use long after we leave.

AI strategy and roadmap documents
AI maturity diagnostic and gap analysis
AI governance framework (NIST AI RMF, ISO 42001 aligned)
Production AI agents (Claude, GPT, Agentforce, custom)
RAG architectures and knowledge platforms
AI evaluation and observability infrastructure
Platform selection and vendor assessment
Architecture review and modernization plans
M&A technology due diligence and integration plans
Executive AI fluency workshops
Platforms & Ecosystem

The technology we typically deploy.

We are platform-neutral and pick what fits, but here are the tools where our team carries deep, hands-on certification.

Anthropic Claude (API, Bedrock, Vertex)
OpenAI / Azure OpenAI
AWS Bedrock
Google Vertex AI
Salesforce Agentforce
Microsoft Copilot Studio
LangChain / LangSmith
LlamaIndex
Pinecone
Weaviate
pgvector
Databricks Mosaic
Hugging Face
Vellum
Humanloop
Arize
Fiddler
Snowflake Cortex
Cohere
Outcomes We Deliver

The metrics we actually move.

Engagements are measured by movement on the numbers that matter. These are the directions of travel we commit to.

AI pilot to production rate
Increased
Time saved per knowledge worker
Faster
AI workflow accuracy
Improved
AI governance findings
Reduce to zero material
Time to ROI on AI investment
Faster
Employee AI adoption rate
Increased
Our Approach

How we approach ai & technology consulting work.

Working patterns we reuse across engagements, refined through our Salesforce and AI client work since 2017.

AI Maturity Diagnostic

Our two-week assessment that maps where AI will and will not create value in your organization, plus a sequenced roadmap with measurable outcomes.

AI Governance Operating Model

A framework for AI inventory, risk classification, approval workflows, and ongoing monitoring that scales beyond a single steering committee.

RAG Reference Architecture

A battle-tested pattern for retrieval-augmented generation in enterprise, covering ingestion, chunking, embeddings, retrieval, and evaluation.

AI Agent Design Method

Our approach to designing AI agents that handle real work, tool use, error handling, escalation paths, and human-in-the-loop workflows.

Industries Served

Where this capability shows up.

AI & Technology Consulting engagements run across regulated and complex industries. Each combines this capability with sector-specific expertise and regulatory awareness.

Case Studies

Recent ai & technology consulting work.

Financial Services / Payments

Sync Payments brings Claude into Salesforce workflows for recognition and pipeline insights

Abstrakt Solutions connected Claude to Sync Payments’ Salesforce data for recurring team recognition and pipeline analysis. A separate pilot introduced follow-up task creation with human approval.

Read the case study →
B2B Marketing

Abstrakt Marketing Group brings Claude into call intelligence, quality scoring, and sales training

Abstrakt Solutions helped affiliated company Abstrakt Marketing Group deploy Claude-powered call summaries, Salesforce scorecards, and interactive sales training. Abstrakt Marketing Group and Abstrakt Solutions are affiliated companies under common ownership; this story describes work delivered for an affiliated business.

Read the case study →
Financial Services — Lending

A business lender processing 24,000 leads a month built AI lead scoring and a Data Cloud roadmap to protect a limited sales team

A lender receiving 24,000 leads a month — of which only 400 completed an application — needed scoring and AI agents so a limited sales team could focus on the best prospects.

Read the case study →
Biotechnology

A biotech startup cut support time 30% with Service Cloud AI agents and MuleSoft integration

A fast-growing synthetic-DNA manufacturer used Service Cloud, Agentforce, and MuleSoft to absorb rising support volume without adding headcount.

Read the case study →
Telecommunications & Infrastructure

A telecom-infrastructure contractor used Document AI and Agentforce to read forms its existing tools could not

A tower-construction company automated extraction of checkbox-heavy inspection forms and added natural-language project analysis after spending 60+ hours failing to do it alone.

Read the case study →
Frequently Asked

Common questions about ai & technology consulting.

Are you locked into a particular AI vendor?
No. We are a Select Services Partner in Anthropic’s Claude Partner Network, run heavy work in Bedrock and Vertex, and deploy across Salesforce Agentforce, Microsoft Copilot, and direct model APIs. The right answer depends on the workflow, not the vendor.
How do we know AI will actually pay back?
Every AI engagement starts by identifying the specific workflows, hours, or revenue movements we expect to influence, and how we will measure them. If we cannot articulate the measurement plan, we do not start the work.
What about model risk and governance?
Governance is the work, not an afterthought. We deliver AI engagements with governance evidence built in, inventory, classification, approval, monitoring, and audit trails, aligned to NIST AI RMF and emerging regulation.
Can you help us decide what to build vs. what to buy?
Yes, this is one of our most-requested engagements. We deliver a structured assessment, sized for your team, that maps the major build / buy decisions and gives a defensible recommendation for each.

Ready to talk about your ai & technology consulting initiative?

Book a Consultation →

Tech Talk

A monthly brief for the people who own Salesforce, AI and revenue technology

What changed in Salesforce and AI this month, and what to do about it.

One email a month. Written by the consultants who deliver the work, not by a marketing team, for the leaders who make the technology decisions.

  • What changed in Salesforce, AI, integration and RevOps, and what it means for your org
  • At least one framework, checklist or reference architecture you can take into a meeting
  • Honest opinions, including when we disagree with what a vendor is selling
  • No sales sequence. We do not sell from this list

Consultant analysis, not vendor recaps. One click to leave.

One email a month. Your industry and your address, nothing else. We never share either, and you can unsubscribe from the bottom of any issue. See what’s in Tech Talk →

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